Frequently Asked Questions
Everything you need to know about furnishing your home with Decofurn Furniture.
What are your delivery options and timeframes?
We offer standard and express shipping across the country. Standard delivery typically takes 3-7 business days, while bulky furniture items may require specialized handling and can take up to 14 business days depending on your location.
Do you offer assembly services for your furniture?
Yes, we provide professional assembly services for an additional fee in select metropolitan areas. You can select this option at checkout, or follow the detailed instructions provided with your flat-pack items for DIY assembly.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for items in their original packaging. Please note that custom-made pieces or mattresses that have been opened are not eligible for return due to hygiene and manufacturing standards.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier's portal so you can monitor your furniture's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through Klarna and Afterpay to help you style your home now and pay later.
Do your products come with a warranty?
All Decofurn Furniture products come with a standard 12-month manufacturer warranty against defects in materials and workmanship to ensure your peace of mind.